Kelley Marsh

I make things better. I amuse myself in the meantime.

Category: Excerpts

  • Empathy, Engineering, and People

    A discussion of empathy in engineering: Erin Cech at Rice University agrees that empathy is essential and names our current culture in engineering a ‘culture of disengagement,’ one in which engineers focus almost exclusively on technical details with little or no attention to empathy and moral issues. Cech’s recently published results show that engineering students’…

  • Finding, feeling, fixing friction

    Without my intent, empathy tends to be a recurring theme for me here. I love this: In the UX field we talk about a lot of things. Tools, processes, research, design, etc. But it’s easy to forget that a lot of those things are supposed to be ways of finding, feeling, and fixing friction and…

  • Regulating development

    An interesting post on the Ken Schwaber blog: Our  shortcomings were surprising to me. When I rolled out Scrum, I thought that the excellent developers that had been stifled by waterfall processes would emerge, and we would again do great work and build great software. Much to my surprise, many never had those skills or had…

  • The cost of what you want

    An excellent point: When you stand and petulantly demand some course of action without regard for the bigger picture, you immediately place yourself into a tiny little box. This person doesn’t understand the full scope of what he is asking, so I can disregard this particular request. Sure, you might know what you are talking about (might…

  • Who is going to look out for me?

    Expanding spiritual capacity requires subordinating our own needs to something beyond our self-interest.  Because we often perceive our own needs as urgent, shifting attention away from them can prompt very primitive survival fears.  If I truly focus my attention on others, we worry, who is going to look out for me? — The Power of…

  • Basically right, basically all of the time.

    A whole lot of us go through life assuming that we are basically right, basically all the time, about basically everything: about our political and intellectual convictions, our religious and moral beliefs, our assessment of other people, our memories, our grasp of facts. As absurd as it sounds when we stop to think about it,…

  • Multitasking is just poor impulse control.

    “People don’t multitask because they’re good at it. They do it because they are more distracted. They have trouble inhibiting the impulse to do another activity.” from NPR.org on multi-tasking

  • Female User Interface Problem

    It’s like male geeks don’t know how to deal with real live women, so they just assume it’s a user interface problem.  Not their fault. They’ll just wait for the next version to come out – something more “user friendly.” Microserfs, Douglas Coupland

  • Type-A Personality Disease Transmission Vectors

    Ethan says Type-A personalities have a whole subset of diseases that they, and only they, share, and the transmission vector for these diseases is the DOOR CLOSE button on elevators that only get pushed by impatient, Type-A people.  Ethan pushes these buttons with his elbow, now.  I’m starting to worry  about all of us. Microserfs,…